Front Desk & Guest Experience Specialist

Golder Hospitality; Northern (KY); Hybrid; USD 27,000 - 37,000; Full time

Benefits offered by this job

Competitive Wages

PTO

Hotel Discounts

Bonus Plan

Holiday pay

Job summary

Comfort Inn & Suites St. Paul Northeast is seeking a Front Desk/Guest Service Representative. You will be the first point of contact for guests, handling check-in/check-out and providing information to ensure a positive stay.

Must be available evenings, weekends and holidays. Excellent communication and the ability to work with reservations systems, local attractions, and guest needs are essential. Competitive wages, hotel discounts, holiday pay, and more await.

Qualifications

• Experience supporting front desk operations and guest check-in/out.
• Proficient with hotel registration/reservation systems.
• Strong communication and customer service skills.

Responsibilities

• Perform check-in and check-out processes.
• Answer all incoming and in-house calls.
• Assist callers with making or changing reservations.
• Aid guests to ensure a positive stay experience.
• Stand for extended periods during shifts.

Skills

Attention to detail

Local attractions knowledge

Registration/reservations systems

Numerical comprehension

English proficiency

Customer interaction

Education

Comparable hotel size experience

Job description

Comfort Inn & Suites St. Paul Northeast is seeking a Front Desk/Guest Service Representative. You will be the first point of contact for guests, handling check-in/check-out and providing information to ensure a positive stay.

Must be available evenings, weekends and holidays. Excellent communication and the ability to work with reservations systems, local attractions, and guest needs are essential. Competitive wages, hotel discounts, holiday pay, and more await.