Front Desk Guest Experience Specialist

Navy Exchange Service Command; Kittery, Northern (ME, KY); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Navy Exchange Service Command in Kittery, ME seeks a Guest Service Representative I to welcome guests at Navy Gateway Inn and Suites, manage front desk operations, and support lodging services. The role emphasizes strong communication, teamwork, and guest satisfaction.

Responsibilities include handling reservations, check-in/check-out, payments, and using the PMS to manage guest records and room assignments. Training and a guest-focused attitude are essential to success.

Qualifications

• One year of general office clerical experience
• One year progressively responsible experience related to the position
• Substitution of education for experience – college/university above high school level may substitute for experience

Responsibilities

• Greet guests and provide information on lodging facilities and local attractions
• Assist guests with reservations, check-in/out, and payments; present lodging receipts
• Operate the Property Management System (PMS) to access guest information and change reservations
• Maintain front desk and lobby area, ensure security and privacy of guest records

Job description

Navy Exchange Service Command in Kittery, ME seeks a Guest Service Representative I to welcome guests at Navy Gateway Inn and Suites, manage front desk operations, and support lodging services. The role emphasizes strong communication, teamwork, and guest satisfaction.

Responsibilities include handling reservations, check-in/check-out, payments, and using the PMS to manage guest records and room assignments. Training and a guest-focused attitude are essential to success.