Front Desk Guest Services Associate I

Navy Exchange Service Command; Groton (CT); On-site; USD 28,000 - 34,000; Full time

Job summary

Navy Exchange Service Command in Groton, CT, is hiring a FLEX GUEST SERVICE REPRESENTATIVE I NGIS to serve as the first point of contact for guests at a Navy Gateway Inn and Suites or Navy Lodge property. You will handle reservations, check-in/out, payments, and guest inquiries while maintaining a safe, welcoming environment.

You will coordinate with lodging staff, manage room assignments, and ensure accuracy of guest records and receipts, while upholding brand standards and privacy policies.

Qualifications

• One year of general office clerical experience.
• Ability to communicate effectively with guests and team members.
• Strong customer service orientation and professional appearance.

Responsibilities

• Greet guests and handle inquiries about lodging facilities and local attractions.
• Assist guests with reservations, check-in/check-out, and payments.
• Maintain lobby appearance, safety, and privacy of guests; operate front desk systems and communicate with staff.

Skills

Communication skills

Guest service

Professional demeanor

Tools

PMS (Property Management System)

POS system

Job description

Navy Exchange Service Command in Groton, CT, is hiring a FLEX GUEST SERVICE REPRESENTATIVE I NGIS to serve as the first point of contact for guests at a Navy Gateway Inn and Suites or Navy Lodge property. You will handle reservations, check-in/out, payments, and guest inquiries while maintaining a safe, welcoming environment.

You will coordinate with lodging staff, manage room assignments, and ensure accuracy of guest records and receipts, while upholding brand standards and privacy policies.