Front Desk & Outreach Support Specialist

State of Missouri; Saint Joseph (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Defined pension plan

Total compensation calculator access

Job summary

State of Missouri seeks a receptionist/information clerk to join a Missouri Job Center. You will determine purpose of contact, provide general information, assist with forms, and direct individuals to the correct destination.

You will manage customer traffic, check identifications, screen inquiries, and support employer outreach. Regular rounds, basic clerical tasks and attendance are expected as part of a collaborative team.

Qualifications

• Essential functions must be performed with or without reasonable accommodation.
• Beneficial education and/or work-related experience includes business, personnel or public administration or closely related area.

Responsibilities

• Serves as a receptionist/information clerk within a Missouri Job Center; determines purpose of contact, provides general information and assists in preparation of forms; directs individuals to proper destination; receives and distributes messages; and schedules and/or arranges appointments.
• Manages customer traffic flow, proactively coordinates with state and partner staff within the Job Center, checks identification of individuals entering the Job Center
• Pre-screens Job Center customers to ensure questions asked are answered and customers are directed to the correct staff member for appropriate services
• Assist with employer outreach calls and post job orders as needed
• Conducts regular rounds throughout the Job Center; assists with various Job Center staff and customer inquiries/needs
• Assists customers with faxing, copying and scanning paperwork as needed
• Maintains order and proper behavior of individuals and groups on Job Center property
• Assists in the Resource Room, as needed
• Performs other related work as assigned
• Demonstrates regular and reliable attendance
• Beneficial education and/or work-related experience includes technical or professional experience in business, personnel or public administration or closely related area, including military service

Job description

State of Missouri seeks a receptionist/information clerk to join a Missouri Job Center. You will determine purpose of contact, provide general information, assist with forms, and direct individuals to the correct destination.

You will manage customer traffic, check identifications, screen inquiries, and support employer outreach. Regular rounds, basic clerical tasks and attendance are expected as part of a collaborative team.