Front Desk Guest Experience Specialist

Pine Mountain Ski and Golf Resort; Iron Mountain (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Pine Mountain Ski and Golf Resort in Iron Mountain, MI seeks a friendly hotel front desk agent to warmly welcome guests, handle registrations, assign rooms, provide keys, and answer inquiries to ensure a memorable stay.

The ideal candidate communicates clearly, stays organized, handles stressful situations with ease, and uses reservation systems and MS Office confidently to maintain accurate guest records and seamless service.

Qualifications

• Must have graduated high school, GED or equivalent.
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
• Comfortable taking telephone calls and mitigating stressful situations.
• Has previous experience or working knowledge of Microsoft Office and reservation management systems.

Responsibilities

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date.
• Field customer complaints when necessary.
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests.
• Work with the housekeeping staff to ensure rooms are ready for new guests.
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information.

Skills

Communication skills

Time management

Organizational skills

Interpersonal skills

Telephone handling

Reservation management systems

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Pine Mountain Ski and Golf Resort in Iron Mountain, MI seeks a friendly hotel front desk agent to warmly welcome guests, handle registrations, assign rooms, provide keys, and answer inquiries to ensure a memorable stay.

The ideal candidate communicates clearly, stays organized, handles stressful situations with ease, and uses reservation systems and MS Office confidently to maintain accurate guest records and seamless service.