Front Desk Guest Experience Specialist

Interlochen Center for the Arts; Interlochen (MI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

403(b) plan

Employee tickets to performances

Meal on shift

Tuition discounts for employees’ kids

Job summary

Interlochen Center for the Arts is seeking a Hotel Front Desk Associate to warmly welcome guests at Stone Hotel and other Interlochen lodging. You will handle reservations, check-ins/outs, payments, and inquiries while coordinating with campus teams to ensure a seamless guest experience.

The role requires strong customer service, attention to detail, and the ability to manage multiple priorities in a fast-paced environment, including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required; hotel, hospitality, front desk, or guest services experience preferred.
• Comfortable using computers and learning reservation, payment, and communication systems.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process guest check-ins and check-outs accurately and efficiently.
• Create and manage hotel reservations received online, by phone, and in person.
• Answer questions regarding hotel accommodations, Interlochen Center for the Arts, campus activities, and the surrounding area.
• Answer and appropriately route incoming calls through Interlochen’s main switchboard.
• Process cash and credit card transactions accurately and maintain appropriate records.
• Assist guests with luggage and other reasonable needs during arrival and departure.
• Respond to guest questions, concerns, and service issues, escalating matters when appropriate.
• Maintain accurate guest and reservation information in hotel systems.
• Communicate relevant guest needs, maintenance concerns, housekeeping needs, and other issues to appropriate departments.
• Maintain an organized, professional, and welcoming front desk and lobby environment.
• Work collaboratively with Lodging, Housekeeping, Facilities, Safety, and other campus departments to support guest needs.
• Follow established procedures related to guest privacy, safety, security, cash handling, and hotel operations.
• Demonstrate professionalism and discretion when interacting with students, families, employees, artists, donors, board members, and other campus guests.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Teamwork

Professionalism

Cash handling

Education

High school diploma

Tools

Reservation systems

POS system

Computer literacy

Job description

Interlochen Center for the Arts is seeking a Hotel Front Desk Associate to warmly welcome guests at Stone Hotel and other Interlochen lodging. You will handle reservations, check-ins/outs, payments, and inquiries while coordinating with campus teams to ensure a seamless guest experience.

The role requires strong customer service, attention to detail, and the ability to manage multiple priorities in a fast-paced environment, including evenings, weekends, and holidays.