Front Desk Guest Experience Specialist

Sheraton Ann Arbor Hotel; Ann Arbor (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid Time Off and holidays

401(k) with company match

Job summary

The Sheraton Ann Arbor Hotel in Ann Arbor, MI is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, reservations, and address inquiries to ensure a seamless stay.

The role emphasizes professional service, strong English communication, and flexibility, with opportunities to advance within the hotel operations team while supporting a Culture of Excellence across our portfolio.

Qualifications

• A combination of education and experience.
• Strong English communication skills required.

Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A front desk career can lead to growth into supervisory or management roles within hotel operations.

Skills

Customer service

Communication

Professional demeanor

Education

Combination of education and experience

Job description

The Sheraton Ann Arbor Hotel in Ann Arbor, MI is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, reservations, and address inquiries to ensure a seamless stay.

The role emphasizes professional service, strong English communication, and flexibility, with opportunities to advance within the hotel operations team while supporting a Culture of Excellence across our portfolio.