Front Desk Guest Experience Specialist

Hyatt Place Harrisonburg; Harrisonburg (VA); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Health coverage

401K with discretionary match

Paid time off (PTO)

Holidays

Earned wage access

Employee assistance program (EAP)

Travel discounts

Job summary

Olympia Hospitality and Hyatt Place Harrisonburg are seeking a guest service representative to greet guests, provide information, and manage reservations with a strong focus on service excellence. You will handle check-in/check-out, assist with guest inquiries, and coordinate with housekeeping to ensure rooms are ready and meet guest expectations.

The role emphasizes clear communication, teamwork, and a commitment to guest satisfaction, with a comprehensive benefits package and growth

Qualifications

• Prior customer service experience preferred.
• High school diploma or equivalent preferred but not required.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet guests on arrival and ensure a smooth check-in process.
• Provide information about hotel amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure guest safety and security.
• Collaborate with housekeeping to ensure rooms are ready for occupancy.
• Provide exceptional customer service to enhance the guest experience.

Skills

Customer service

Education

High school diploma

Job description

Olympia Hospitality and Hyatt Place Harrisonburg are seeking a guest service representative to greet guests, provide information, and manage reservations with a strong focus on service excellence. You will handle check-in/check-out, assist with guest inquiries, and coordinate with housekeeping to ensure rooms are ready and meet guest expectations.

The role emphasizes clear communication, teamwork, and a commitment to guest satisfaction, with a comprehensive benefits package and growth