Guest Services & Experience Specialist

Olympia Hospitality; Virginia Beach (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401K plan

Life insurance

Paid time off

Paid holidays

Earned wage access

Employee Assistance Program

Job summary

Olympia Hospitality is seeking a Guest Service Representative at Hyatt Place Oceanfront in Virginia Beach, VA. The role involves greeting guests, handling check-ins, and providing information on hotel amenities and local attractions.

You will manage reservations, answer inquiries, and process payments while ensuring a smooth guest experience. The position emphasizes excellent customer service, accurate record-keeping, and collaboration with other departments to fulfill guest requests.

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent work experience preferred.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in.
• Provide information about hotel amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure safety and security of guests.
• Collaborate with housekeeping to ensure rooms are ready for occupancy.
• Provide exceptional customer service to enhance the guest experience.
• Keep abreast of hospitality industry developments and training programs.

Skills

Customer service

Communication

Phone skills

Attention to detail

Education

High school diploma

Job description

Olympia Hospitality is seeking a Guest Service Representative at Hyatt Place Oceanfront in Virginia Beach, VA. The role involves greeting guests, handling check-ins, and providing information on hotel amenities and local attractions.

You will manage reservations, answer inquiries, and process payments while ensuring a smooth guest experience. The position emphasizes excellent customer service, accurate record-keeping, and collaboration with other departments to fulfill guest requests.