Guest Service Agent: Front Desk & Night Audit (Relief)

Stonebridge Companies; Aurora (CO); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies is seeking a Guest Service Agent in Aurora, CO to ensure smooth check-in/check-out, maintain guest records, and deliver outstanding service. You will support front desk operations, handle inquiries, reservations, and payments with accuracy and professionalism.

The role requires strong customer service, PMS familiarity, cash handling, and the ability to work flexible shifts including evenings, weekends, and holidays.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Job description

Stonebridge Companies is seeking a Guest Service Agent in Aurora, CO to ensure smooth check-in/check-out, maintain guest records, and deliver outstanding service. You will support front desk operations, handle inquiries, reservations, and payments with accuracy and professionalism.

The role requires strong customer service, PMS familiarity, cash handling, and the ability to work flexible shifts including evenings, weekends, and holidays.