Night Front Desk & Guest Experience Champion

Cherry Valley Hotel; Houston (TX); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Cherry Valley Hotel is seeking a Night Auditor to be the first and last point of contact for guests, ensuring a smooth and welcoming experience during the night shift. You will handle check-ins/outs, process payments, and respond to requests in a fast-paced environment.

The role requires strong English communication, ability to lift up to 50 pounds, and familiarity with front desk software. Long hours and standing are expected, with a focus on safety and guest satisfaction.

Qualifications

• Must have good verbal and written English communication skills.
• Ability to handle cash or credit transactions.
• Light work: lift up to 50 pounds and stand for long periods.

Responsabilités

• Make a first impression by warmly welcoming guests.
• Assist guests with luggage, directions, and requests.
• Process check-ins/outs, answer inquiries, and route messages and calls.
• Follow hotel safety and security policies and procedures.

Connaissances

Cash handling

Front desk software

Verbal and written English

Description du poste

Cherry Valley Hotel is seeking a Night Auditor to be the first and last point of contact for guests, ensuring a smooth and welcoming experience during the night shift. You will handle check-ins/outs, process payments, and respond to requests in a fast-paced environment.

The role requires strong English communication, ability to lift up to 50 pounds, and familiarity with front desk software. Long hours and standing are expected, with a focus on safety and guest satisfaction.