Hotel Front Desk Guest Service Agent

Residential Community Manager; Hartford (VT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Earned paid time off

Medical/dental/vision insurance

Life insurance

Short/Long term disability insurance

401k with employer match

Employee hotel discounts

On-demand pay via DailyPay

Refer a friend bonus

Guest score bonuses

Job summary

The White River Inn & Suites is seeking a friendly Guest Service Agent to join our team in White River Junction, Vermont. In this full-time role you’ll handle guest registrations, reservations, and provide local area information to guests. A background in customer service is valued and willingness to learn new systems is encouraged.

You will be the first point of contact for guests, ensuring a memorable stay and smooth front desk operation in a fast-paced hotel environment.

Qualifications

• High school education or equivalent required.
• 1+ year of employment in a related position preferred.
• Must be able to work onsite at the hotel location.
• Full-time schedule of 32–40 hours per week (AM/PM).
• Ability to stand for 8 hours and work either 7am–3pm or 3pm–11pm.
• Proficiency in the English language; willingness to learn new technology platforms.
• Ability to stand at the front desk for long periods.
• Ability to lift/push up to 50 lbs. guest luggage.

Responsibilities

• Manage online, phone and in-person room reservations in a sometimes fast-paced environment.
• Communicate relevant shift information to the next shift and direct supervisor.
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities.
• Take payment and resolve any payment discrepancies.
• Respond to guest issues and complaints in a friendly, timely manner.
• Explain local amenities and attractions to guests.
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate special guest requests.
• Keep workstations and equipment clean, organized, and in good working order.
• Perform duties as outlined in training procedures, following standard operating procedures.
• Assist with other departments when necessary.
• Performs other duties as assigned by management.

Skills

Customer service

English language

Teamwork

Attention to detail

Education

High school education or equivalent

Tools

Microsoft Office

Job description

The White River Inn & Suites is seeking a friendly Guest Service Agent to join our team in White River Junction, Vermont. In this full-time role you’ll handle guest registrations, reservations, and provide local area information to guests. A background in customer service is valued and willingness to learn new systems is encouraged.

You will be the first point of contact for guests, ensuring a memorable stay and smooth front desk operation in a fast-paced hotel environment.