Front Desk & Guest Experience Specialist

Pathfinder Hospitality; Austin (TX); On-site; USD 38,970,000 - 52,724,000; Full time

Benefits offered by this job

Health Insurance

8 paid holidays

Flexible PTO and Vacation

Birthday Pay

Community Involvement PTO

IRA Match Program

Mental Health & Wellness Program

Employee Development Program

Discounted hotel stays

Job summary

Pathfinder Hospitality in Austin, TX is seeking a frontline guest-facing team member where every interaction matters. You will blend hospitality and frontline sales to convert inquiries into reservations, delivering Platinum Service from check-in to check-out.

Candidates should excel in relationship-building, communication, and multitasking; bilingual in Spanish and English is a plus. We offer competitive pay and benefits including health insurance and paid time off.

Qualifications

• Ability to convert guest inquiries into bookings through value-based selling.
• Excellent communication and interpersonal skills with a positive and friendly attitude.
• Bilingual in Spanish and English is a plus, but not required.
• Strong problem-solving skills and ability to multitask.

Responsibilities

• Convert guest inquiries into bookings through value-based selling.
• Deliver exceptional Platinum Service during every interaction.
• Identify and surface sales opportunities during daily guest interactions.
• Support smooth hotel operations through accurate, efficient service.

Skills

Relationship-Building

Communication

Interpersonal Skills

Multitasking

Bilingual Spanish & English

Job description

Pathfinder Hospitality in Austin, TX is seeking a frontline guest-facing team member where every interaction matters. You will blend hospitality and frontline sales to convert inquiries into reservations, delivering Platinum Service from check-in to check-out.

Candidates should excel in relationship-building, communication, and multitasking; bilingual in Spanish and English is a plus. We offer competitive pay and benefits including health insurance and paid time off.