Front Office Team Lead: Guest Experience Champion

Loews Hotels, LLC.; Arlington (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Paid Sick Days, Vacation, and Holidays

Tuition Reimbursement

Pet Insurance

Team Member Hotel Rates

Job summary

Loews Arlington Hotel in Arlington's sports district is seeking an experienced Assistant Front Office Manager to lead guest services at the 888-room property, overseeing front desk operations, staff leadership, and delivering the Loews standard of hospitality.

You will balance operational precision with a warm, guest-centric approach, supervise front desk and guest services teams, manage payroll and training, and collaborate with housekeeping to ensure seamless stays.

Qualifications

• Bachelor's Degree or equivalent hospitality experience required.
• Minimum 2 years guest service experience in hotel hospitality.
• Minimum 1 year guest service leadership experience.
• Experience with Property Management System, Opera preferred.
• Ability to stand for long periods.

Responsibilities

• Oversee daily operations of Front Office to ensure smooth service delivery.
• Lead and mentor team to maintain high performance, morale, and adherence to Loews service standards.
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences.
• Develop and deliver training programs to support team growth and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting.
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency.
• Respond to emergencies with professionalism, ensuring guest and team safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Empathetic Leader

Guest-Centric Professional

Clear Communicator

Solutions-Oriented Thinker

Organized Multitasker

Education

Bachelor's Degree or relevant work experience

Tools

Opera System

Job description

Loews Arlington Hotel in Arlington's sports district is seeking an experienced Assistant Front Office Manager to lead guest services at the 888-room property, overseeing front desk operations, staff leadership, and delivering the Loews standard of hospitality.

You will balance operational precision with a warm, guest-centric approach, supervise front desk and guest services teams, manage payroll and training, and collaborate with housekeeping to ensure seamless stays.