Front Desk & Guest Experience Pro (Part-Time)

Pathfinder Hospitality; Austin (TX); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health Insurance

8 paid holidays

Flexible PTO

IRA Match Program

Mental Health & Wellness Program

Employee Development Program

Discounted hotel stays

Job summary

Pathfinder Hospitality in Austin seeks a Front Desk Associate for a part-time role dedicated to delivering Platinum Service. You will welcome guests, convert inquiries into reservations, and manage check-in to check-out with warmth and efficiency.

The position emphasizes relationship-building, strong communication, and multitasking. Bilingual Spanish/English is a plus but not required, with training provided to develop mastery.

Qualifications

• Strong communication and interpersonal skills required.
• Ability to build relationships with guests and colleagues.
• Comfortable multitasking in a fast-paced environment.
• Spanish/English bilingualism is a plus but not required.

Responsibilities

• Convert guest inquiries into bookings through value-based selling.
• Turn phone calls, emails, and walk-ins into reservations by communicating our value and selling confidently.
• Deliver exceptional Platinum Service during every interaction.
• Make guests feel welcomed and cared for from check-in to check-out.
• Identify and surface sales opportunities during daily guest interactions.
• Support smooth hotel operations through accurate, efficient service.
• Handle reservations, payments, records, and problem resolution with care.

Skills

Relationship-Building

Excellent communication

Interpersonal skills

Multitasking

Bilingual Spanish/English (plus)

Job description

Pathfinder Hospitality in Austin seeks a Front Desk Associate for a part-time role dedicated to delivering Platinum Service. You will welcome guests, convert inquiries into reservations, and manage check-in to check-out with warmth and efficiency.

The position emphasizes relationship-building, strong communication, and multitasking. Bilingual Spanish/English is a plus but not required, with training provided to develop mastery.