Front Desk Associate - Part-Time

Pathfinder Hospitality; Austin (TX); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health Insurance

8 paid holidays

Flexible PTO

IRA Match Program

Mental Health & Wellness Program

Employee Development Program

Discounted hotel stays

Job summary

Pathfinder Hospitality in Austin seeks a Front Desk Associate for a part-time role dedicated to delivering Platinum Service. You will welcome guests, convert inquiries into reservations, and manage check-in to check-out with warmth and efficiency.

The position emphasizes relationship-building, strong communication, and multitasking. Bilingual Spanish/English is a plus but not required, with training provided to develop mastery.

Qualifications

• Strong communication and interpersonal skills required.
• Ability to build relationships with guests and colleagues.
• Comfortable multitasking in a fast-paced environment.
• Spanish/English bilingualism is a plus but not required.

Responsibilities

• Convert guest inquiries into bookings through value-based selling.
• Turn phone calls, emails, and walk-ins into reservations by communicating our value and selling confidently.
• Deliver exceptional Platinum Service during every interaction.
• Make guests feel welcomed and cared for from check-in to check-out.
• Identify and surface sales opportunities during daily guest interactions.
• Support smooth hotel operations through accurate, efficient service.
• Handle reservations, payments, records, and problem resolution with care.

Skills

Relationship-Building

Excellent communication

Interpersonal skills

Multitasking

Bilingual Spanish/English (plus)

Job description

Front Desk Associate - Part Time

Mic check 1-2. Calling all relationship-builders, storytellers, problem-solvers, and natural sellers! If you're the kind of person who loves connecting with people, creates memorable experiences, and thrives in a fast-paced environment where every interaction matters - we want to talk to you. At Pathfinder Hospitality, we don't just serve guests. We win guests. Every conversation is an opportunity to create loyalty, spark a Peak Moment, and open the door to new business opportunities. You'll blend hospitality, frontline sales, and guest experience - because here, Everybody Sells.

If you're missing a few skills, no worries. We hire for attitude and potential - and we train for mastery.

About Us

Platinum Service is our promise: Do unto others better than they could have ever imagined. Hospitality isn't just what we do - it's who we are. Our purpose is to create memorable experiences for both guests and team members through world-class service, meaningful connection, and a culture built to last.

Culture and Values

• Accountability: We honor our commitments and each other with reliability and responsibility.
• Collaboration: Everyone's thoughts and opinions are important.
• Empowerment: We learn from our successes and failures and strive to evolve as we grow.
• Innovation: We use creativity to turn the Ordinary into Extraordinary
• Integrity: We honor our promises and fulfill our commitments.
• Passion: We thrive because of our heartfelt commitment to unrivaled hospitality
• Transparency: We openly share successes and failures. We are accountable in all our business practices.

If you believe in and are passionate about our culture and values, have a strong work ethic, and have a passion for providing platinum service, we want to talk to you.

Responsibilities

• Convert guest inquiries into bookings through value-based selling.
• Turn phone calls, emails, and walk-ins into reservations by communicating our unique value, responding quickly, and selling confidently.
• Deliver exceptional Platinum Service during every interaction.
• Make guests feel seen, welcomed, and cared for by creating memorable Peak Moments and anticipating needs from check-in to check-out.
• Identify and surface sales opportunities during daily guest interactions.
• Listen for company names, travel patterns, and referrals, capturing and passing along qualified leads - because every touchpoint is a selling moment.
• Support smooth hotel operations through accurate, efficient service.
• Handle reservations, payments, records, and problem resolution with detail and professionalism while maintaining a clean, organized, welcoming front-of-house area.

Minimum Qualifications

• Relationship-Building & Rapport
• Excellent communication and interpersonal skills with a positive and friendly attitude
• Bilingual in Spanish and English is a plus, but not required.
• Strong problem-solving skills and ability to multitask.

Compensation/Pay

Compensation/Pay: $16/Hour

We Believe In Platinum Service For Our Guests And Associates Alike. In Service Of That, Here Are Some Of The Ways We Take Care Of Our Full-time And Part-time Associates

• 8 paid holidays, flexible PTO and Vacation
• Birthday Pay
• Additional paid time off for Community Involvement
• Health Insurance
• IRA Match Program
• Mental Health & Wellness Program including a Life Coach
• Employee Development Program
• Discounted hotel stays for brands within our portfolio

Salary: $16.00 per hour