Front Desk Guest Experience - Part-Time, VA Beach

Latitude Climbing + Fitness; Virginia Beach (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Latitude Climbing + Fitness in Virginia Beach, VA is seeking a part-time Front Desk Staff member to greet guests, process memberships and day passes, and uphold a positive first impression for all visitors.

You will handle phone inquiries, respond to emails, collect payments, and keep accurate records in our membership and POS systems. The role supports class scheduling and onboarding new visitors, while collaborating with coaching and operations teams to ensure smooth daily operations.

Qualifications

• Front desk or reception experience in service settings.
• Excellent customer service and communication skills.
• Experience handling payments and POS systems.
• Proficient with scheduling tools and email.
• Able to work on-site in Virginia Beach, VA, including evenings or weekends.
• Strong time-management and multi-tasking abilities.
• Fitness, recreation, or hospitality knowledge preferred but not required.

Responsibilities

• Greet guests and check in members and day passes.
• Answer phones, respond to inquiries, and relay information.
• Process payments and maintain accurate records in membership and POS systems.
• Assist with class scheduling and onboarding of visitors.
• Coordinate with coaching and operations staff to support daily activities.
• Maintain a friendly, solutions-focused front desk presence.

Skills

Customer service

Reception duties

Phone etiquette

POS familiarity

Scheduling tools

Time management

Teamwork

Job description

Latitude Climbing + Fitness in Virginia Beach, VA is seeking a part-time Front Desk Staff member to greet guests, process memberships and day passes, and uphold a positive first impression for all visitors.

You will handle phone inquiries, respond to emails, collect payments, and keep accurate records in our membership and POS systems. The role supports class scheduling and onboarding new visitors, while collaborating with coaching and operations teams to ensure smooth daily operations.