Front Desk Staff

Latitude Climbing + Fitness; Virginia Beach (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Latitude Climbing + Fitness in Virginia Beach, VA is seeking a part-time Front Desk Staff member to greet guests, process memberships and day passes, and uphold a positive first impression for all visitors.

You will handle phone inquiries, respond to emails, collect payments, and keep accurate records in our membership and POS systems. The role supports class scheduling and onboarding new visitors, while collaborating with coaching and operations teams to ensure smooth daily operations.

Qualifications

• Front desk or reception experience in service settings.
• Excellent customer service and communication skills.
• Experience handling payments and POS systems.
• Proficient with scheduling tools and email.
• Able to work on-site in Virginia Beach, VA, including evenings or weekends.
• Strong time-management and multi-tasking abilities.
• Fitness, recreation, or hospitality knowledge preferred but not required.

Responsibilities

• Greet guests and check in members and day passes.
• Answer phones, respond to inquiries, and relay information.
• Process payments and maintain accurate records in membership and POS systems.
• Assist with class scheduling and onboarding of visitors.
• Coordinate with coaching and operations staff to support daily activities.
• Maintain a friendly, solutions-focused front desk presence.

Skills

Customer service

Reception duties

Phone etiquette

POS familiarity

Scheduling tools

Time management

Teamwork

Job description

Company Description

Latitude Climbing + Fitness is a community-focused climbing gym and fitness center dedicated to supporting active lifestyles and personal growth. The facility offers indoor climbing, fitness classes, and training programs for participants of all experience levels. Team members work in an energetic, inclusive environment that values safety, customer experience, and continuous learning. The organization emphasizes teamwork, clear communication, and a welcoming atmosphere for all visitors and members.

Role Description

The Front Desk Staff role is a part-time, on-site position based in Virginia Beach, VA. This role is responsible for greeting guests, checking in members, handling day passes and memberships, and ensuring a positive first impression for everyone entering the facility. Day-to-day tasks include answering phone calls, responding to inquiries in person and via email, processing payments, and maintaining accurate records in the membership and point-of-sale systems. The Front Desk Staff also assists with scheduling classes, orienting new visitors to gym policies and safety guidelines, and coordinating with coaching and operations staff to support daily activities. This position requires consistent professionalism, attention to detail, and a friendly, solutions-focused approach to guest interactions.

Qualifications

• Strong customer service skills, including the ability to welcome guests, address questions, and resolve issues in a professional manner.
• Receptionist duties experience such as managing check-ins, handling cash and electronic payments, and maintaining organized front desk operations.
• Phone etiquette and communication skills to answer calls, relay accurate information, and interact clearly with guests and colleagues.
• Computer literacy with familiarity using email, scheduling tools, and point-of-sale or membership management software.
• Ability to work on-site in Virginia Beach, VA, including evenings or weekends as needed.
• Reliable time management, attention to detail, and the capacity to handle multiple tasks in a busy environment.
• Prior experience in fitness, recreation, hospitality, or customer-facing roles is preferred but not required.