Front Desk: Guest Experience Lead — Flexible Hours

VP Management, LLC; Princeton (WV); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Advancement opportunities

Supportive team environment

Paid training

Employee hotel discounts

Health benefits for eligible full-time

Job summary

Sleep Inn Princeton is seeking friendly, dependable Front Desk staff to welcome guests and handle check-ins, reservations, and inquiries. You’ll be the first and last interaction guests have, shaping their experience in a fast-paced hotel environment.

We offer full-time and part-time shifts, paid training, and opportunities for advancement within VP Management. Join a supportive team focused on guest satisfaction and community hospitality at Sleep Inn Princeton.

Qualifications

• Excellent customer service and communication skills.
• Positive attitude with a strong work ethic.
• Reliable attendance and punctuality.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer skills and the ability to learn hotel management software.
• Strong attention to detail and problem-solving skills.
• Ability to work evenings, weekends, and holidays as needed.
• Previous hotel or customer service experience is preferred but not required—we'll train the right person!

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Check guests in and out efficiently while ensuring a positive experience.
• Answer phone calls and assist with reservations and guest inquiries.
• Process payments and maintain accurate cash and credit card transactions.
• Resolve guest concerns promptly and professionally.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Maintain accurate guest records and follow company procedures.
• Promote hotel amenities and local attractions when appropriate.
• Keep the front desk, lobby, and work area clean and organized.
• Follow brand standards, safety procedures, and hotel policies.
• Assist with other hotel duties as needed to support the overall operation.

Skills

Customer service

Communication

Positive attitude

Multitask

Basic computer skills

Attention to detail

Evenings/weekends flexibility

Tools

Hotel management software

Job description

Sleep Inn Princeton is seeking friendly, dependable Front Desk staff to welcome guests and handle check-ins, reservations, and inquiries. You’ll be the first and last interaction guests have, shaping their experience in a fast-paced hotel environment.

We offer full-time and part-time shifts, paid training, and opportunities for advancement within VP Management. Join a supportive team focused on guest satisfaction and community hospitality at Sleep Inn Princeton.