Front Desk Associate at Days Inn Princeton WV

VP Management; Princeton (WV); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Travel benefits through Wyndham

Opportunities for advancement

Ongoing training and development

Job summary

Days Inn by Wyndham Princeton, WV is seeking a Front Desk Associate to warmly welcome guests, check them in and out, and provide excellent service throughout their stay.

You will handle reservations, guest requests, and inquiries while maintaining a clean, organized front desk and collaborating with housekeeping and maintenance to ensure guest satisfaction. Weekend availability and reliability are valued.

Qualifications

• Previous customer service or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Comfortable using computers and learning hotel management software.
• Reliable transportation and excellent attendance.
• Flexible availability, including weekends and holidays.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Efficiently check guests in and out.
• Manage reservations, room assignments, and guest requests.
• Answer incoming phone calls and assist with inquiries.
• Resolve guest concerns promptly and professionally.
• Process payments and maintain accurate cash handling procedures.
• Keep the front desk and lobby clean, organized, and inviting.
• Communicate effectively with housekeeping and maintenance to ensure guest satisfaction.
• Follow all Wyndham brand standards, company policies, and safety procedures.

Skills

Customer service

Communication

Problem solving

Hotel software

Cash handling

Attendance

Reliability

Tools

PMS software

Job description

Front Desk Associate

About Us

AtDays Inn by Wyndham located in Princeton WV, we believe great hospitality starts with great people. Our team is committed to providing clean, comfortable accommodations and genuine, friendly service that makes every guest feel welcome. We're looking for dependable individuals who take pride in creating positive guest experiences and supporting one another as a team.

Position Summary

As aFront Desk Associate, you are the face of our hotel. You'll create lasting first impressions by welcoming guests, ensuring smooth check-ins and check-outs, answering questions, and providing exceptional customer service throughout every stay.

Key Responsibilities

• Welcome guests with a friendly, professional attitude

• Efficiently check guests in and out

• Manage reservations, room assignments, and guest requests

• Answer incoming phone calls and assist with inquiries

• Resolve guest concerns promptly and professionally

• Process payments and maintain accurate cash handling procedures

• Keep the front desk and lobby clean, organized, and inviting

• Communicate effectively with housekeeping and maintenance to ensure guest satisfaction

• Follow all Wyndham brand standards, company policies, and safety procedures

Qualifications

• Previous customer service or hospitality experience preferred

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Comfortable using computers and learning hotel management software

• Reliable transportation and excellent attendance

• Flexible availability, including weekends and holidays

What We're Looking For

• A positive attitude and genuine passion for helping people

• Someone who stays calm and professional during busy shifts

• A dependable team player who supports the entire hotel

• Strong work ethic and accountability

• Someone who takes pride in delivering exceptional guest service every day

Why Join Us?

• Competitive pay

• Opportunities for advancement within our portfolio of more than 50 hotels

• Supportive, team-oriented work environment

• Ongoing training and professional development

• The opportunity to help create memorable experiences for guests visiting Princeton and the surrounding area

• Travel benefits through Wyndham as a team member

Apply Today

If you're dependable, customer-focused, and ready to be part of a team that values hospitality and service excellence, we'd love to meet you. JoinDays Inn by Wyndham Princeton, WV, and help us make every guest feel at home.