Guest Experience Specialist - Flexible Scheduling & Growth

VP Management; Princeton (WV); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Opportunities for advancement within a

Growing hotel management company

Paid training

Employee hotel discounts

Health benefits available

Job summary

Sleep Inn Princeton is seeking a friendly, dependable Front Desk Associate to welcome guests and provide a positive first and last impression. You will check guests in/out, handle reservations, answer inquiries, process payments, and coordinate with housekeeping to ensure guest satisfaction.

We offer full-time and part-time opportunities, training, and growth within VP Management. Eligible full-time staff receive health benefits and a supportive team environment.

Qualifications

• Excellent customer service and communication skills.
• Positive attitude with a strong work ethic.
• Reliable attendance and punctuality.
• Ability to multitask and stay calm in a fast-paced environment.
• Basic computer skills and ability to learn hotel management software.

Responsibilities

• Greet guests with a warm, friendly, professional attitude.
• Check guests in and out efficiently and accurately.
• Answer phone calls, assist with reservations and inquiries.
• Process payments and manage cash/credit transactions.
• Resolve guest concerns promptly and professionally.
• Coordinate with housekeeping/maintenance to ensure satisfaction.
• Maintain accurate guest records and follow procedures.
• Promote hotel amenities and local attractions as appropriate.
• Keep front desk and lobby area clean and organized.
• Follow brand standards, safety procedures, and hotel policies.

Skills

Customer service

Communication skills

Reliability

Multitasking

Basic computer skills

Attention to detail

Evenings/weekends/holidays

Willingness to train

Job description

Sleep Inn Princeton is seeking a friendly, dependable Front Desk Associate to welcome guests and provide a positive first and last impression. You will check guests in/out, handle reservations, answer inquiries, process payments, and coordinate with housekeeping to ensure guest satisfaction.

We offer full-time and part-time opportunities, training, and growth within VP Management. Eligible full-time staff receive health benefits and a supportive team environment.