Front Desk & Guest Experience Lead

Blackwell Miami Inc; Delray Beach (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Blackwell Miami Inc. is opening a new location and seeks a friendly, upbeat front desk associate to be the first face customers see. You’ll greet guests, answer calls, take clear notes, and help keep the shop running smoothly. Training will be provided for industry specifics.

The role is full-time, with a focus on delivering excellent customer service and maintaining a welcoming environment. Bilingual English/Spanish is a plus; reliability and organization are essential.

Qualifications

• No prior industry experience required; training provided.
• Front desk and hospitality experience preferred but not required.

Responsibilities

• Greet walk-in customers with a smile and assess their needs.
• Answer the phone in a friendly, professional manner.
• Take clear notes and pass them to the team.
• Book appointments and follow up with customers.
• Keep the front desk and waiting area clean and welcoming.
• Help keep the shop running smoothly day to day.

Skills

Communication skills

Customer service

Organization

Reliability

Bilingual English/Spanish

Job description

Blackwell Miami Inc. is opening a new location and seeks a friendly, upbeat front desk associate to be the first face customers see. You’ll greet guests, answer calls, take clear notes, and help keep the shop running smoothly. Training will be provided for industry specifics.

The role is full-time, with a focus on delivering excellent customer service and maintaining a welcoming environment. Bilingual English/Spanish is a plus; reliability and organization are essential.