Front Desk Guest Experience Concierge — Wellness & Benefits

Lodging Dynamics; Miami Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

People-first culture

Travel discounts

Paid time off

Wellness program

Health, dental, vision, 401(k) andMore

Job summary

Lodging Dynamics is seeking a Front Desk Agent to join its hospitality team. You will greet and register guests, handle reservations, and assist with VIP arrivals while upselling to maximize room rates.

The role emphasizes exceptional customer service, strong communication, and duties that support smooth hotel operations. On-site position with comprehensive benefits and a people-first culture.

Qualifications

• High school diploma; or 1-3 months related experience; or equivalent combination of education and experience.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.

Responsibilities

• Books guest reservations and/or coordinates with reservation center.
• Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals.
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.

Skills

Communication

Organization

Time management

Customer service

Leadership & training

Education

High school diploma or equivalent

Job description

Lodging Dynamics is seeking a Front Desk Agent to join its hospitality team. You will greet and register guests, handle reservations, and assist with VIP arrivals while upselling to maximize room rates.

The role emphasizes exceptional customer service, strong communication, and duties that support smooth hotel operations. On-site position with comprehensive benefits and a people-first culture.