Front Desk Agent

Lodging Dynamics; Anaheim (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

People-first culture

Travel discounts at hotel partners and

Franchise partner discounts

Paid time off

Wellness program

Full suite of benefits includingHealth

Job summary

Lodging Dynamics Hospitality Group is hiring a Front Desk Agent in Anaheim, CA. This role involves greeting guests, registering arrivals and departures, handling reservations, and up-selling to maximize revenue.

You will manage guest inquiries with professionalism and protect guest privacy while delivering outstanding service. We seek individuals with a high school diploma and strong communication, organizational, and customer-service skills.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to deliver exceptional customer service and support.

Responsibilities

• Books guest reservations and coordinates with reservation center.
• Registers guests into the hotel using up-selling techniques to maximize room rates.
• Greets, registers and assigns rooms to guests.
• Handles confidential guest information with integrity.
• Answer and route calls; take accurate messages.
• Resolve minor guest complaints and inform supervisor of major issues.
• Respond promptly to guest requests and ensure satisfaction.

Skills

Communication skills

Organizational skills

Time management

Customer service

Leadership training

Education

High school diploma

Job description

Location:

About Lodging Dynamics:

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.

Life as a Front Desk Agent:

• Books guest reservations and/or coordinates with reservation center.
• Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals.
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes call as appropriate; takes guest messages with accuracy.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.

What we're looking for:

• High school diploma; or 1-3 months related experience; or equivalent combination of education and experience.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.

What to expect in your first few months:

First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!

The perks working for us:

• People-first culture.

• Travel discounts at hotel partners and franchises.

• Paid time off.

• Participation in our Wellness program.

• Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits.