Guest Experience Front Desk Agent

Apsilon Hotels; Atlanta (GA); On-site; USD 20,664,000 - 30,307,200; Full time

Job summary

Apsilon Hotels is seeking a Front Desk Agent to deliver fast, friendly service at check-in and check-out, guiding guests through hotel features and policies. You will manage reservations, assist with inquiries, and handle charges with accuracy, all while maintaining a welcoming lobby environment.

The role requires strong customer service, English fluency, basic math, and computer skills, with a focus on safety and hospitality excellence during every shift.

Qualifications

• High school diploma preferred.
• One year related customer service work experience.
• Basic mathematical skills.
• Computer skills.
• Excellent interpersonal skills.
• Ability to speak, read, and write English.
• Knowledge of workplace safety procedures.

Responsibilities

• Act as the ambassador of the hotel and provide information on facilities to guests.
• Review reservations and pre-register groups; pre-assign rooms as needed.
• Count cash drawer at shift start and end; prepare deposits.
• Maintain understanding of PMS cash register operations.
• Enter wakeup calls and record messages for arriving and in-house guests.
• Record future reservations and handle guest inquiries.
• Address complaints courteously and escalate when needed.
• Post charges and maintain folios and reservations records.
• Keep lobby coffee stocked and answer calls promptly.
• Identify safety hazards and perform duties safely.

Skills

Customer service

Interpersonal skills

English proficiency

Computer skills

Math basics

Education

High school diploma

Tools

PMS cash register

Job description

Apsilon Hotels is seeking a Front Desk Agent to deliver fast, friendly service at check-in and check-out, guiding guests through hotel features and policies. You will manage reservations, assist with inquiries, and handle charges with accuracy, all while maintaining a welcoming lobby environment.

The role requires strong customer service, English fluency, basic math, and computer skills, with a focus on safety and hospitality excellence during every shift.