Guest Experience Concierge

Tapestry Conshohocken; Dayton (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Discounted room rates at Marriott and

Concord-managed hotels

Job summary

Concord Hospitality is seeking a Front Desk Associate to deliver high-quality guest service at our Dayton-area property. You will check guests in and out, handle payments, answer calls, and assist with guest requests in a professional, friendly manner.

The role requires strong communication, multitasking, and cash handling skills, with flexibility for evenings, weekends, and holidays. A welcoming attitude and knowledge of hotel operations are essential for success.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Promptly and effectively handle guest complaints and requests.
• Check guests in and out efficiently and in a friendly professional manner.
• Secure a method of payment for all guests at check in according to procedures.
• Post guest charges, compute guest bills, collect payments, and make change following cash handling procedures.
• Understand the Marriott Bonvoy program and promotions.
• Accurately direct incoming calls to the appropriate department.
• Answer switchboard in accordance with proper telephone etiquette standards.
• Block rooms and handle special requests.
• Monitor room availability.
• Handle safety deposit boxes for guests.
• Maintain knowledge of emergency and security procedures.

Skills

Customer service

Interpersonal communication

Multitasking

Cash handling

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Associate to deliver high-quality guest service at our Dayton-area property. You will check guests in and out, handle payments, answer calls, and assist with guest requests in a professional, friendly manner.

The role requires strong communication, multitasking, and cash handling skills, with flexibility for evenings, weekends, and holidays. A welcoming attitude and knowledge of hotel operations are essential for success.