Front Desk Guest Experience Champion

Loews Hotels & Co; Tucson (AZ); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Tuition reimbursement

Pet insurance

Team member rates

Free meals

Golf discount

Volunteer opportunities

Job summary

Loews Ventana Canyon Resort is seeking a Front Office Agent to warmly welcome guests from check‑in to check‑out, delivering exceptional service in a fast‑paced luxury setting.

You will assign rooms, handle payments, and promote on-site services while staying informed about events and group bookings. This role emphasizes hospitality, professionalism, and proactive problem‑solving in a resort environment.

Qualifications

• Minimum of one (1) year guest service experience in hotel hospitality.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evenings, holidays as necessary/required.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest service

Clear communication

Proactive problem solver

Adaptable team player

Detail-oriented

Weekend availability

Tools

Opera PMS

Job description

Loews Ventana Canyon Resort is seeking a Front Office Agent to warmly welcome guests from check‑in to check‑out, delivering exceptional service in a fast‑paced luxury setting.

You will assign rooms, handle payments, and promote on-site services while staying informed about events and group bookings. This role emphasizes hospitality, professionalism, and proactive problem‑solving in a resort environment.