Guest Experience Host – Luxury Front Desk (Full Time)

Loews Hotels & Co; Tucson (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) & company match

Paid time off

Tuition reimbursement

Team member hotel rates

Job summary

Loews Ventana Canyon Resort in Tucson is seeking a Front Office Agent (Full Time) to provide warm check-in/check-out experiences and promote hotel services. You will handle room assignments, payments, and inquiries while maintaining a polished lobby presence.

The role requires guest service experience, familiarity with Opera PMS, and flexibility for varied schedules, including weekends and holidays. Join a luxury resort known for exceptional guest care and growth opportunities.

Qualifications

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evenings, holidays as necessary/required.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Attend mandatory training sessions and meetings.

Skills

Guest service experience

Clear communication

Proactive problem solving

Adaptable team player

Detail-oriented

Tools

Opera PMS

Job description

Loews Ventana Canyon Resort in Tucson is seeking a Front Office Agent (Full Time) to provide warm check-in/check-out experiences and promote hotel services. You will handle room assignments, payments, and inquiries while maintaining a polished lobby presence.

The role requires guest service experience, familiarity with Opera PMS, and flexibility for varied schedules, including weekends and holidays. Join a luxury resort known for exceptional guest care and growth opportunities.