Front Desk & Guest Experience Brand Ambassador

Concorde Career Colleges; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Universal Technical Institute is seeking a Front Desk Coordinator to welcome visitors, answer phones, and provide clerical support. This role is the first impression of the campus and requires a friendly, professional demeanor and strong organizational skills.

The position involves assisting with campus events, tours for prospective students, and maintaining accurate visitor records. A high school diploma or GED and customer service experience are required.

Qualifications

• High school diploma or GED required.
• Experience with multi-line phone system preferred.
• Customer service experience required.

Responsibilities

• Greet visitors and register them at the Front Desk, directing them to appropriate staff.
• Answer all incoming lines promptly and route to the proper department.
• Provide excellent customer service to external and internal customers.
• Receive mail, log packages, and distribute to proper departments.
• May process incoming checks and forward to proper departments.
• Provide administrative support to Admissions and other departments.
• Assist with campus events (Open House, Orientation, Graduation).
• Schedule and coordinate campus tours for prospective students and families.

Skills

Multi-line phone system

Customer service

Professional communication

Microsoft Office

Public speaking

Keyboarding skills

Fast-paced environment

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Universal Technical Institute is seeking a Front Desk Coordinator to welcome visitors, answer phones, and provide clerical support. This role is the first impression of the campus and requires a friendly, professional demeanor and strong organizational skills.

The position involves assisting with campus events, tours for prospective students, and maintaining accurate visitor records. A high school diploma or GED and customer service experience are required.