Front Desk & Guest Experience Associate (Flexible Schedule)

Colonial Group; Danbury, Northern (CT, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) plan

Medical plans

Dental plan

Vision plan

Employee Assistance Program

Job summary

Colonial Group is seeking a customer-focused hotel front desk associate in Danbury, CT to deliver exceptional guest service. This full-time role requires handling reservations, check-in/check-out, and using Opera PMS to manage room status.

The position includes weekend and holiday shifts, physical ability to lift 30 lbs, long periods of standing, and maintaining professional hospitality standards in a fast-paced environment.

Qualifications

• Willingness to take on various front-desk tasks to ensure guest satisfaction.
• Ability to follow hotel policies and procedures.
• Availability for weekends and holidays.
• Physical ability to lift 30 lbs and stand for long periods.
• Proficient in computer use and hotel software

Responsibilities

• Answer the phone and operate the switchboard
• Welcome guests with professional hospitality
• Register guests and assign rooms
• Maintain Opera PMS records and room status
• Verify guest payment and billing
• Handle check-out and resolve guest concerns
• Coordinate with housekeeping on room status
• Maintain lobby and assist with luggage

Skills

Flexibility

Customer service

Weekend/holiday availability

Physical stamina

Computer skills

Tools

Opera PMS

Job description

Colonial Group is seeking a customer-focused hotel front desk associate in Danbury, CT to deliver exceptional guest service. This full-time role requires handling reservations, check-in/check-out, and using Opera PMS to manage room status.

The position includes weekend and holiday shifts, physical ability to lift 30 lbs, long periods of standing, and maintaining professional hospitality standards in a fast-paced environment.