Front Desk Specialist – Part-Time Guest Services

Colonial Group; Danbury, Northern (CT, KY); Hybrid; USD 25,000 - 30,000; Part time

Benefits offered by this job

401(k) plan

Medical plans

Dental Plan

Vision Plan

Job summary

Ethan Allen seeks a part-time Front Desk Associate to deliver exceptional guest service at the Danbury hotel lobby. You will handle check-ins, reservations, payments, and guest inquiries using Opera.

This role requires welcoming guests with professionalism and coordinating with housekeeping and maintenance to ensure smooth stays. Flexibility for shifts, weekends, and holidays is essential, along with the ability to stand 8 hours and lift 30 pounds.

Qualifications

• Flexibility to step into whatever role is needed to deliver exceptional customer service.
• Willingness to work weekends, holidays, and/or flexible hours.
• Ability to stand for 8 hours and lift 30 lbs.
• Ability to use a computer for 8 hours daily.

Responsibilities

• Answer the phone and operate the switchboard.
• Greet and welcome guests in a professional manner.
• Register guests and assign rooms.
• Verify credit and payment methods at check-in.
• Compute bills and collect payments from guests.
• Issue room keys and assist guests with luggage.
• Coordinate with housekeeping and maintenance on room status.
• Handle guest complaints following EA service standards.
• Maintain lobby area and refreshments.
• Record guest comments and update guest accounts.

Skills

Phone etiquette

Guest greeting

Cash handling

PMS knowledge

Tools

Opera

Job description

Ethan Allen seeks a part-time Front Desk Associate to deliver exceptional guest service at the Danbury hotel lobby. You will handle check-ins, reservations, payments, and guest inquiries using Opera.

This role requires welcoming guests with professionalism and coordinating with housekeeping and maintenance to ensure smooth stays. Flexibility for shifts, weekends, and holidays is essential, along with the ability to stand 8 hours and lift 30 pounds.