Front Desk Guest Experience Agent — Weekly Pay, PTO

MCR; Beaufort (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral bonuses

Career advancement

Health, Dental, Vision Insurance

Job summary

Beaufort, SC Hilton Garden Inn Beaufort is seeking a Front Desk Agent to ensure a friendly arrival and departure experience for guests. You will address guest needs promptly, greet guests by name when possible, and help maintain high satisfaction scores.

You will work a varied schedule including evenings and weekends, clock in/out on time, and collaborate with team members to deliver spotless cleanliness, product quality, and a welcoming environment for all guests.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Check-in/Out Efficiency: All guests checked-in/out in a timely manner.
• Rate Schedule: Up-to-date understanding of room rates, promotions.
• Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.

Skills

Hospitality experience

Positive attitude

Follow guidelines

Communication skills

Listening and conflict resolution

Teamwork

Job description

Beaufort, SC Hilton Garden Inn Beaufort is seeking a Front Desk Agent to ensure a friendly arrival and departure experience for guests. You will address guest needs promptly, greet guests by name when possible, and help maintain high satisfaction scores.

You will work a varied schedule including evenings and weekends, clock in/out on time, and collaborate with team members to deliver spotless cleanliness, product quality, and a welcoming environment for all guests.