Front Desk Guest Experience Agent | Weekend & Holiday Availability

Park Hyatt Los Cabos at Cabo del Sol; Ontario, Northern (CA, KY); Hybrid; USD 24,000 - 27,000; Full time

Job summary

The Ontario Airport Hotel & Conference Center is seeking a dedicated Front Desk Agent to greet guests, check in/out, handle calls and reservations, and provide information on hotel amenities.

Experience in customer service is required; must be able to work weekends and holidays. The property is under new ownership and undergoing renovations, affiliated with Hyatt and soon to be rebranded as Hyatt Regency.

Qualifications

• High school diploma or equivalent; hospitality education is a plus.
• Experience in customer service, hotel front desk operations preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and stay calm under pressure.
• Proficiency with hotel management software (Opera, HMS).
• Flexible hours including nights, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Check-in/check-out hotel guests efficiently and accurately.
• Answer phone calls, provide information, assist with inquiries.
• Handle reservations and cancellations via phone, email, or in-person.
• Enter guest information into the system accurately.
• Provide information about amenities and local attractions.
• Process payments and manage cash/credit transactions.
• Address complaints promptly and professionally, ensuring resolution.
• Maintain a clean front desk area and assist with special requests.
• Coordinate with housekeeping and other departments as needed.
• Follow safety procedures, including key control and security protocols.

Skills

Customer service

Communication

Multitasking

Organization

Opera HMS

Education

High School Diploma

Hospitality education

Tools

Opera HMS

Job description

The Ontario Airport Hotel & Conference Center is seeking a dedicated Front Desk Agent to greet guests, check in/out, handle calls and reservations, and provide information on hotel amenities.

Experience in customer service is required; must be able to work weekends and holidays. The property is under new ownership and undergoing renovations, affiliated with Hyatt and soon to be rebranded as Hyatt Regency.