Front Desk Guest Experience Agent - Growth & Perks

Crowne Plaza Knoxville Downtown University; Knoxville (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Monthly bonus

Free parking

Free employee meals

Employee discounts at IHG hotels

Growth opportunities

Job summary

Crowne Plaza Knoxville Downtown University is seeking a Front Desk Agent to warmly welcome guests and assist with their needs, ensuring a memorable first impression.

You will check guests in and out, answer questions about the hotel and area, handle payments, and coordinate with other hotel teams to maintain a smooth, welcoming reception. This role offers on-site work and opportunities for growth.

Qualifications

• Friendly, outgoing personality.
• Excellent customer service and communication skills.
• Professional appearance and positive attitude.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail.
• Previous hotel or customer service experience is a plus, but we’re willing to train the right person!

Responsibilities

• Welcome guests with a warm, friendly attitude
• Check guests in and out efficiently and accurately
• Answer questions about the hotel, dining, and local attractions
• Handle payments and guest requests
• Resolve guest concerns with professionalism and a positive attitude
• Communicate with housekeeping, maintenance, and other hotel departments
• Maintain a clean, organized, and welcoming front desk area
• Create a memorable experience for every guest

Job description

Crowne Plaza Knoxville Downtown University is seeking a Front Desk Agent to warmly welcome guests and assist with their needs, ensuring a memorable first impression.

You will check guests in and out, answer questions about the hotel and area, handle payments, and coordinate with other hotel teams to maintain a smooth, welcoming reception. This role offers on-site work and opportunities for growth.