Front Desk Guest Experience Agent (Flexible Shifts)

Four Points by Sheraton; San Diego (CA); In loco; USD 26.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Retirement plan

Employee discounts

Employee assistance program

Complimentary meals

Descrizione del lavoro

Sheraton San Diego Resort is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and handle cashiering duties. You will deliver personalized service, address inquiries, and uphold high standards of guest satisfaction in a fast-paced environment.

Ideal candidates communicate clearly, multitask efficiently, and can lift up to 50 lbs. The role includes flexible shifts, and benefits and meals are provided.

Competenze

• Must have excellent communication skills and a friendly demeanor.
• Ability to multitask in a fast-paced environment and deliver personalized service.
• Strong focus on guest satisfaction and positive interactions.
• Must be able to speak, understand, and communicate the primary language used in the workplace (English).
• Must have the ability to push, pull, bend, squat, and lift up to 50 lbs on a regular basis.
• Follow directions thoroughly and work cohesively with co-workers as part of a team.

Mansioni

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Conoscenze

Customer service

Communication

Multitasking

Attention to detail

Teamwork

English proficiency

Strumenti

Cash handling

Descrizione del lavoro

Sheraton San Diego Resort is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and handle cashiering duties. You will deliver personalized service, address inquiries, and uphold high standards of guest satisfaction in a fast-paced environment.

Ideal candidates communicate clearly, multitask efficiently, and can lift up to 50 lbs. The role includes flexible shifts, and benefits and meals are provided.