Front Desk Guest Experience Agent | Flexible Hours

Niles Hampton Inn by Hilton; Niles (OH); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay option

Employee hotel discounts

Comprehensive benefits for eligible I

Paid Vacation

Job summary

Tharaldson Hospitality Management is hiring a Guest Service Agent at the Youngstown Hampton Inn and Suites by Hilton Warren/Niles. You will welcome guests, check them in and out, answer calls, and maintain a warm, organized front desk.

This role offers competitive pay, a Daily Pay option, employee hotel discounts, comprehensive benefits, and paid vacation. Flexibility is required to work evenings, weekends, and holidays as business demands.

Qualifications

• Previous customer service experience preferred; hospitality experience is a plus.
• A friendly, positive attitude and genuine desire to help others.
• Strong communication and customer service skills.
• Ability to remain professional and calm when handling guest concerns.
• Basic computer and cash-handling skills.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and help maintain a clean, welcoming lobby and common areas.
• Assist with breakfast service and keep the area clean and stocked, as needed.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team through the pass-on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

Skills

Customer service

Friendly attitude

Strong communication

Cash handling

Flexible schedule

Education

High school diploma or equivalent

Job description

Tharaldson Hospitality Management is hiring a Guest Service Agent at the Youngstown Hampton Inn and Suites by Hilton Warren/Niles. You will welcome guests, check them in and out, answer calls, and maintain a warm, organized front desk.

This role offers competitive pay, a Daily Pay option, employee hotel discounts, comprehensive benefits, and paid vacation. Flexibility is required to work evenings, weekends, and holidays as business demands.