Front Desk Guest Experience Agent

Hyatt Hotels Corporation; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Desk Associate to greet guests, register arrivals, and close guest accounts at checkout, ensuring an exceptional stay and accurate billing.

Shifts vary: early mornings, afternoons, evenings, and overnights. You’ll use the POS system, handle cash, and share local recommendations to guests.

This full-time role requires friendly service, effective communication, and the ability to thrive in a busy hotel environment.

Qualifications

• High school diploma or equivalent.
• Excellent English communication skills, both written and spoken.
• Basic math and cash handling ability.
• Ability to work varied shifts in a 24/7 hotel environment.

Responsibilities

• Greet guests warmly and check them in/out using the front desk system.
• Process registrations, room assignments, and billing accurately.
• Handle payments, cash, and balance as required.
• Answer phone calls and provide information on local attractions.
• Assist guests with requests and resolve issues to ensure satisfaction.

Skills

Customer service

Cash handling

English proficiency

Computer systems

Hospitality experience

Education

High school diploma

Tools

Calculator

POS system

Job description

Hyatt Hotels Corporation is seeking a Front Desk Associate to greet guests, register arrivals, and close guest accounts at checkout, ensuring an exceptional stay and accurate billing.

Shifts vary: early mornings, afternoons, evenings, and overnights. You’ll use the POS system, handle cash, and share local recommendations to guests.

This full-time role requires friendly service, effective communication, and the ability to thrive in a busy hotel environment.