Front Desk Guest Experience Agent

Gila River Resorts & Casinos; Phoenix (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

Vee Quiva Resort & Casino in Laveen, AZ is seeking a Front Desk Agent to manage guest check-in and check-out near the hotel entrance. You will greet guests, collect information, and ensure smooth arrivals and departures.

You must have a High School Diploma or GED, basic computer skills, and be able to pass background and drug tests. This role requires a friendly, service-oriented demeanor and the ability to work in a smoking environment.

Qualifications

• High school diploma or GED required; guest-facing experience preferred.
• Basic computer skills and ability to use office software.
• Must pass pre-employment drug test and background check.
• Must be able to work in a smoking environment.

Responsibilities

• Assist guests with check-in and check-out at hotel entrance and reception areas.
• Greet guests with a friendly and professional demeanor.
• Input and retrieve guest information in the computer system.
• Verify reservations, room rates, and guest details.
• Balance cash and credit transactions; maintain house bank.

Skills

Guest service

Basic computer skills

Cash handling

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Vee Quiva Resort & Casino in Laveen, AZ is seeking a Front Desk Agent to manage guest check-in and check-out near the hotel entrance. You will greet guests, collect information, and ensure smooth arrivals and departures.

You must have a High School Diploma or GED, basic computer skills, and be able to pass background and drug tests. This role requires a friendly, service-oriented demeanor and the ability to work in a smoking environment.