Front Desk Guest Experience Agent

The Marcus Corporation; Moultrie (GA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free meals

Room discounts

Restaurant discounts

Movie coupons

Career growth

Early wage access

Paid time off

Flexible scheduling

Employee assistance

401k match

Job summary

The Lofton Hotel in Minneapolis is seeking a guest services associate to check guests in and out, handle cash, and provide courteous information and service. You will input and retrieve information in a computer system, answer calls, and assist guests with area services and questions.

Candidates should have strong English communication skills, a high school diploma, and the ability to work with a moderately complex computer system.

Qualifications

• High school diploma or equivalent required.
• English communication skills, both written and spoken.
• Ability to input information into a computer system.
• Customer service and conflict resolution skills.
• Excellent professional phone demeanor.

Responsibilities

• Check guests in and out of rooms.
• Input and retrieve information in computer systems.
• Answer phones professionally and relay guest requests.
• Resolve guest issues with tact and diplomacy.
• Assist guests with area information and services.
• Greet guests on arrival.
• Maintain accuracy of cash handling and house bank.
• Maintain cleanliness and personal hygiene.

Skills

Customer service

Cash handling

English proficiency

Computer input

Phone etiquette

Education

High school diploma or equivalent

Job description

The Lofton Hotel in Minneapolis is seeking a guest services associate to check guests in and out, handle cash, and provide courteous information and service. You will input and retrieve information in a computer system, answer calls, and assist guests with area services and questions.

Candidates should have strong English communication skills, a high school diploma, and the ability to work with a moderately complex computer system.