Front Desk Agent

The Marcus Corporation; Moultrie (GA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free meals

Room discounts

Restaurant discounts

Movie coupons

Career growth

Early wage access

Paid time off

Flexible scheduling

Employee assistance

401k match

Job summary

The Lofton Hotel in Minneapolis is seeking a guest services associate to check guests in and out, handle cash, and provide courteous information and service. You will input and retrieve information in a computer system, answer calls, and assist guests with area services and questions.

Candidates should have strong English communication skills, a high school diploma, and the ability to work with a moderately complex computer system.

Qualifications

• High school diploma or equivalent required.
• English communication skills, both written and spoken.
• Ability to input information into a computer system.
• Customer service and conflict resolution skills.
• Excellent professional phone demeanor.

Responsibilities

• Check guests in and out of rooms.
• Input and retrieve information in computer systems.
• Answer phones professionally and relay guest requests.
• Resolve guest issues with tact and diplomacy.
• Assist guests with area information and services.
• Greet guests on arrival.
• Maintain accuracy of cash handling and house bank.
• Maintain cleanliness and personal hygiene.

Skills

Customer service

Cash handling

English proficiency

Computer input

Phone etiquette

Education

High school diploma or equivalent

Job description

Located in the vibrant heart of downtown Minneapolis’ entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.

Compensation:

$19.67/HR

What will you be doing?

• Check guest in and out of room.
• Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests’ needs.
• Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Answer guest questions regarding area or hotel, outlet information and services.
• Greet and welcome guest as they arrive to the hotel.
• Cash handling accuracy including responsibility for House Bank.
• Maintain cleanliness, sanitation, and personal hygiene.

What do you bring to the role?

• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• High school diploma or equivalent required.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Lofton Hotel is an equal opportunity employer.

Additional Information

• Hourly/Yearly Wage: $19.67