Front Desk Guest Concierge — Ski Pass & Room Discounts

CoralTree Hospitality Group; Vail, Northern (CO, KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

Free parking

Ski pass

Room discounts

Paid time off

401(k) with Fidelity

Job summary

CoralTree Hospitality Group is seeking a Front Desk Agent for Montaneros in Vail to warmly greet guests, assist with check-in/check-out, and share information about hotel services in Lionshead Village.

You will handle inquiries, resolve issues, and create memorable experiences while thriving in a fast-paced environment. Competitive hourly pay and a robust benefits package are offered.

Qualifications

• Flexibility: Willingness to adapt to a demanding schedule, with varying workdays and hours.
• People person: A passion for serving others and creating exceptional guest experiences is essential.
• Communication: Strong verbal and written communication abilities, including legible and grammatically correct writing.
• Multi-tasking: Capable of handling multiple tasks while ensuring accuracy and detail-oriented service.
• Customer service: Prior experience in providing service to others and assisting in creating authentic travel experiences is preferred.

Responsibilities

• Welcome guests and owners with enthusiasm and warmth, anticipating their needs and assisting with check-in and check-out processes.
• Respond promptly to guest inquiries, maintaining a personal and welcoming spirit, regardless of the time of day or workload.
• Create memorable experiences through a warm, polished and professional personality, and the ability to relate to both guests and team members.
• Take the initiative to resolve guest and owner issues, fostering loyalty and satisfaction.
• Share personal passions and knowledge of hotel services and amenities to help guests feel at home.
• Collaborate with team members to communicate guest feedback and needs to staff and management.
• Manage multiple tasks efficiently in a fast-paced environment while ensuring accuracy and attention to detail.

Skills

Flexibility

People person

Communication

Multi-tasking

Customer service

Job description

CoralTree Hospitality Group is seeking a Front Desk Agent for Montaneros in Vail to warmly greet guests, assist with check-in/check-out, and share information about hotel services in Lionshead Village.

You will handle inquiries, resolve issues, and create memorable experiences while thriving in a fast-paced environment. Competitive hourly pay and a robust benefits package are offered.