Front Desk Agent, Montaneros

CoralTree Hospitality Group; Vail, Northern (CO, KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

Free parking

Ski pass

Room discounts

Paid time off

401(k) with Fidelity

Job summary

CoralTree Hospitality Group is seeking a Front Desk Agent for Montaneros in Vail to warmly greet guests, assist with check-in/check-out, and share information about hotel services in Lionshead Village.

You will handle inquiries, resolve issues, and create memorable experiences while thriving in a fast-paced environment. Competitive hourly pay and a robust benefits package are offered.

Qualifications

• Flexibility: Willingness to adapt to a demanding schedule, with varying workdays and hours.
• People person: A passion for serving others and creating exceptional guest experiences is essential.
• Communication: Strong verbal and written communication abilities, including legible and grammatically correct writing.
• Multi-tasking: Capable of handling multiple tasks while ensuring accuracy and detail-oriented service.
• Customer service: Prior experience in providing service to others and assisting in creating authentic travel experiences is preferred.

Responsibilities

• Welcome guests and owners with enthusiasm and warmth, anticipating their needs and assisting with check-in and check-out processes.
• Respond promptly to guest inquiries, maintaining a personal and welcoming spirit, regardless of the time of day or workload.
• Create memorable experiences through a warm, polished and professional personality, and the ability to relate to both guests and team members.
• Take the initiative to resolve guest and owner issues, fostering loyalty and satisfaction.
• Share personal passions and knowledge of hotel services and amenities to help guests feel at home.
• Collaborate with team members to communicate guest feedback and needs to staff and management.
• Manage multiple tasks efficiently in a fast-paced environment while ensuring accuracy and attention to detail.

Skills

Flexibility

People person

Communication

Multi-tasking

Customer service

Job description

Overview

Company Overview:

At CoralTree, we serve from the heart – always and in all ways. We aim to make a meaningful difference in every interaction, believing that genuine connection is what people value most. Our commitment is to infuse humanity into everything we do, driving creativity and innovation that creates real value. Our team members are the soul of our company, embodying our core values.

Performance | Integrity | Relationships | Empowerment | Innovation | Balanced Life

Together, we reimagine the guest experience, drive creativity, and create signature moments that leave a lasting impact.

Job Summary:

As a Front Desk Agent at the Montaneros in Vail, you will play an integral role in creating distinct and authentic experiences for our guests and owners. You will warmly and enthusiastically greet arriving guests, assisting them with check-in and check-out processes to ensure they feel comfortable and welcome. Additionally, you will provide information about hotel services and amenities, promoting the unique offerings of our property, located in the heart of Lionshead Village.

Responsibilities

Responsibilities:

• Welcome guests and owners with enthusiasm and warmth, anticipating their needs and assisting with check-in and check-out processes.
• Respond promptly to guest inquiries, maintaining a personal and welcoming spirit, regardless of the time of day or workload.
• Create memorable experiences through a warm, polished and professional personality, and the ability to relate to both guests and team members.
• Take the initiative to resolve guest and owner issues, fostering loyalty and satisfaction.
• Share personal passions and knowledge of hotel services and amenities to help guests feel at home.
• Collaborate with team members to communicate guest feedback and needs to staff and management.
• Manage multiple tasks efficiently in a fast-paced environment while ensuring accuracy and attention to detail.

Qualifications

Physical Requirements:

• Ability to Lift and Carry Boxes: As part of the job, agents will need to be able to lift and carry packages, boxes, and other items as necessary. These tasks are essential to maintaining the smooth flow of operations and are not considered physically demanding but are important for the role.

Qualifications:

• Flexibility: Willingness to adapt to a demanding schedule, with varying workdays and hours.
• Experience: Previous experience in providing service to others and assisting in creating authentic travel experiences is preferred.
• People Person: A passion for serving others and creating exceptional guest experiences is essential.
• Communication Skills: Strong verbal and written communication abilities, including legible and grammatically correct writing.
• Multi-tasking Ability: Capable of handling multiple tasks while ensuring accuracy and detail-oriented service.

Compensation The hourly wage for this position is starting at $21.00/hour to $23.00/hour.

Benefits:

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Health insurance – four plans available including two Health Savings Account eligible plans.
• Dental, vision, life and disability insurance.
• Employee Assistance Program.
• Free on-site parking in Lionshead Village, or opt for a free bus pass.
• Ski pass or wellness reimbursement.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
• Paid time off and paid sick leave.
• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future; our plan has a company match and no vesting schedule.

This position will be posted until October 15, 2026 unless filled prior to that date.

The target start date for this position is 10/01/2026.