Front Desk & Guest Care Champion

Concord Hospitality Brand; Jacksonville (FL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Medical plans

Life insurance

Disability options

401K options

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Brand is seeking a Front Desk Clerk/Guest Services Clerk in Jacksonville, FL. The role centers on delivering exceptional hospitality at the hotel front desk, engaging with guests, and ensuring a seamless guest experience.

The position offers full-time hours with competitive wages, employee benefits, and growth opportunities within Concord’s hotel network. The role requires proactive, courteous, and responsive service and a strong team-oriented mindset.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see that all are met to satisfaction in a timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures
• Drive guests in hotel shuttle

Job description

Concord Hospitality Brand is seeking a Front Desk Clerk/Guest Services Clerk in Jacksonville, FL. The role centers on delivering exceptional hospitality at the hotel front desk, engaging with guests, and ensuring a seamless guest experience.

The position offers full-time hours with competitive wages, employee benefits, and growth opportunities within Concord’s hotel network. The role requires proactive, courteous, and responsive service and a strong team-oriented mindset.