Front Desk - Fingerprinting

Catapult Federal Services; Baltimore (MD); On-site; USD 60,000 - 85,000; Full time

Job summary

Catapult Federal Services seeks an Analyst (Badging Front Office Support) to manage HSPD-12 credentialing for CMS populations in Baltimore. You will handle enrollment, fingerprinting, printing, sponsorship data, and credential issuance, coordinating with the Division of Credentialing Operations.

The role requires experience with HSPD-12 processes, strong customer service, and the ability to work in team settings or independently; MS Office skills are preferred.

Qualifications

• Experience with HSPD-12 program processes.
• Experience using HSPD-12 equipment.
• Familiarity with fingerprinting procedures.
• Experience in a customer service environment.

Responsibilities

• Assist CMS with all aspects of credentialing for CMS population.
• Be the front line of CMS credential processing in Badging Front Office, handling email, phone, and in-person processing.
• Support fingerprinting, enrollment, print, and issuance of PIV credentials per DCO schedule.
• Enter sponsorship demographic data at enrollment workstation prior to IDMS/SCMS enrollment.
• Request, process, create FedEx package, and mail fingerprint hard cards; scan returns in BESt system.
• Fingerprint customers for credentialing and background checks using the B.E.S.T software.
• Participate in DCO New Employee Orientation logistics, assisting presenters.

Skills

HSPD-12 Program

HSPD-12 Equipment

Fingerprinting

Customer Service

Education

Bachelor's degree or equivalent

HS Diploma + 4 years IT experience

Associate Degree + 1 year IT experience

Tools

MS Office

Job description

*NOT OPEN TO C2C OR W2 REFERRALS AT THIS TIME*

Security Clearance

Fully Adjudicated T4 or higher

Job Title

Analyst (Badging Front Office Support)

Required Skills

• 1. Experience in HSPD-12 Program
• 2. Experience using HSPD-12 Equipment
• 3. Familiarity with fingerprinting
• 4. Experience working in a Customer Service environment

Preferred Skills

• *Ability to work in a Team setting
• *Ability to work independently
• *MS Office

Day-to-day Responsibilities

• 1. Assist CMS with all aspects of credentialing for the CMS population
• 2. Be the front line of CMS credential processing working the Badging Front Office providing a full range of customer processing. This processing includes but is not limited to: customer correspondence through email, phone, and in-person, credential processing from sponsorship, fingerprinting, enrollment, printing, and issuance, as well as escorting customers to and from the Badging Office.
• 3. Support/manage and fingerprint, enroll, print, and issue PIV credentials to individuals based on the schedule established by the Division of Credentialing Operation (DCO). See Section VII. Hours of Operation, listed below.
• 4. Enter all sponsorship demographic data at the enrollment workstation when the customer appears for their appointment and prior to enrollment in HHS Identity Management System (IDMS)/Smart Card Management System (SCMS) as applicable.
• 5. Request, process, create FedEx package, and mail fingerprint hard cards using the CMS mailing system as well as receive and scan returned fingerprint hard cards within the B.E.S.T enrollment software as applicable.
• 6. Fingerprint customers (i.e. potential CMS population) for credentialing and background investigation processing utilizing the B.E.S.T enrollment software station and with ink on hard cards.
• 7. Participate as required in DCO’s New Employee Orientation (NEO) presentation (The contractor will not be presenting but will be assisting DCO presenters with presentation logistics).
• 8. Scan and upload all documents presented and/or faxed by customers or given by DCO into the appropriate CMS system and notify the appropriate processor of receipt.
• 9. Conduct identity proofing of the customer, in person, during the enrollment stage within the identity-proofing section of the B.E.S.T. software and when issuing the PIV credential. This shall include at a minimum: a) Visually inspect and validate identity source documents, and use the document authentication mechanism for validation purposes where applicable. The customer must present two (2) identity source documents approved for Federal employment using the I-9 form of acceptable documents. a) Compare the picture on the source document with the customer to confirm that the customer is the holder of the identity source documents. b) Ensure the customer’s identity source documents contain their full legal name on all documents and the issuing credential. c) Ensure Foreign Nationals present documents that provide Federal work authorization and that the expiration date matches the issuing credential.

Education

Bachelor's degree or equivalent Equivalents: H.S. Diploma + 4 years additional relevant IT experience or Associate Degree + 1 years additional relevant IT experience