Enrollment Specialist

First Contact HR; False Pass (AK); On-site; USD 42,000 - 52,000; Full time

Job summary

First Contact HR is seeking an Enrollment Specialist to conduct electronic fingerprinting and support background screening processes. This entry-level role involves operating fingerprinting equipment, navigating databases, and interfacing with clients and applicants for daily processing.

Responsibilities include greeting applicants, processing, data entry, basic equipment troubleshooting, and traveling to client sites for mobile fingerprint collection, while adhering to all policies and

Qualifications

• Customer service experience required.
• Proficiency in Microsoft Office Suite is required.
• High school diploma or equivalent is required.
• Ability to work in a team and handle basic data entry.

Responsibilities

• Greet applicants and guests promptly.
• Facilitate applicant processing and data entry.
• Operate fingerprinting equipment and troubleshoot basics.
• Capture biometric information meeting program standards.
• Travel to client locations for mobile fingerprint collection.
• Verify identities and upload documents into the database.
• Complete required paperwork and timekeeping accurately.
• Adhere to company policies.

Skills

Customer service

Microsoft Office

Data entry

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Fingerprinting equipment

Database software

Job description

Job Description

The Enrollment Specialist is primarily responsible for conducting electronic fingerprinting functions according to the commercial, state or federal client’s program requirements. This is an entry-level role that introduces the incumbent to various background screening processes, including the operation of various fingerprinting equipment and navigating through specialized computer software databases. This role interfaces with our clients and their applicants for daily processing, requiring good client -focus and problem solving skills.

Some specific responsibilities include, but are not limited to:

• Promptly greet applicants and guests
• Facilitate applicant processing
• Perform accurate data entry
• Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including computer hardware and software
• Obtain successful applicant fingerprint images and capture biometric information to meet or exceed program standards
• Travel to client locations to conduct mobile fingerprint collection
• Verify applicant identity and scan required documents into database system
• Successfully complete required biometric and data capture processes and paperwork on each applicant
• Adhere to all company and departmental employment policies
• Perform administrative duties such as time keeping and daily activity reporting

General Qualifications

• Customer service experience
• Proficiency in Microsoft Office Suite is required
• Previous experience processing credentials preferred
• Knowledge of basic business terminology and office procedures
• Above average people skills
• Enjoy working in a team environment
• Minimum one (1) year applicable experience
• Some weekend work may be required
• High school diploma or equivalent degree

Company Description

An award winning company recognized for its innovation and client focus in conducting nationwide background screening and human resource consulting. First Contact HR specializes in fast, accurate and streamlined reporting of background screening reports and other services including drug testing, criminal records research, credit reports, driving records, employment and education verifications, job fit assessments, workforce training, and HR policy and procedure development.