HSPD-12: Government Badging & Credentialing Specialist

electro soft; Missouri; On-site; USD 30,000 - 40,000; Full time

Job summary

Electrosoft in New Orleans, LA, seeks a Government Badging & Credentialing Specialist to manage PIV enrollment, scheduling, document validation, and data capture.

You will verify documents, protect sensitive data, provide clear guidance to applicants, and maintain accurate records while complying with security protocols.

Strong Excel and organizational skills are essential; prior customer service or administrative experience helps in a fast-paced, mission-driven environment.

Qualifications

• Proficient in Excel for data management, coordination and reporting.
• Able to adapt to changing security procedures and requirements.
• Prior experience in a similar role or admin setting is advantageous.
• Excellent attention to detail and strong organizational skills.
• Strong oral and written communication abilities.
• Ability to handle confidential information with discretion.

Responsibilities

• Schedule appointments and walk-ins for PIV activations, enrollments, certificate updates and PIN resets.
• Answer inquiries via phone/email about PIV credentials and access control.
• Coordinate enrollment for PIV cards and verify applicant identities.
• Manage appointments to ensure steady flow of applicants with accuracy and efficiency.
• Collect and document personal information, biometrics, and required documents.
• Verify authenticity of documents to prevent fraudulent enrollment.

Skills

Microsoft Excel

Attention to detail

Communication skills

Interpersonal skills

Discretion with confidential info

Typing speed

Scheduling & coordination

Customer service experience

Education

High School diploma or GED

Job description

HSPD-12: Government Badging & Credentialing Specialist

Duty and Responsibilities:

Enrollment Process Management:

• Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
• Answer phone calls/email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection:

• Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
• Ensure all required documents and forms are properly completed and submitted according to established guidelines.

Verification and Authentication:

• Verify authenticity of provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.

Data Security and Privacy:

• Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

Communication:

• Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
• Provide excellent customer service to address questions and concerns related to the enrollment process.
• Escalation management involves listening, understanding, and responding to customer needs and expectations.
• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Recordkeeping:

• Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
• Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.

Compliance and Training:

• Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

Basic Qualifications

Required Competencies:

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Attend local hiring events 3‑4 times a month (may vary, depending on the business need).
• Perform other job‑related duties as assigned.

Physical Requirements:

• The role primarily involves sedentary work.
• There may be occasional instances of stair climbing.
• Periodic standing and/or walking for extended durations may be required.
• Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25‑30 lbs.
• Requires typing for most of the day.
• Effective communication through frequent periods of talking and listening is essential.

Education:

• High School diploma, GED certification.

$30,000 – $40,000 USD

Electrosoft is an Equal Opportunity Employer/ Veterans/ Disabled