Badging Front Office Analyst – PIV Credentialing

Catapult Federal Services; Baltimore (MD); On-site; USD 60,000 - 85,000; Full time

Job summary

Catapult Federal Services seeks an Analyst (Badging Front Office Support) to manage HSPD-12 credentialing for CMS populations in Baltimore. You will handle enrollment, fingerprinting, printing, sponsorship data, and credential issuance, coordinating with the Division of Credentialing Operations.

The role requires experience with HSPD-12 processes, strong customer service, and the ability to work in team settings or independently; MS Office skills are preferred.

Qualifications

• Experience with HSPD-12 program processes.
• Experience using HSPD-12 equipment.
• Familiarity with fingerprinting procedures.
• Experience in a customer service environment.

Responsibilities

• Assist CMS with all aspects of credentialing for CMS population.
• Be the front line of CMS credential processing in Badging Front Office, handling email, phone, and in-person processing.
• Support fingerprinting, enrollment, print, and issuance of PIV credentials per DCO schedule.
• Enter sponsorship demographic data at enrollment workstation prior to IDMS/SCMS enrollment.
• Request, process, create FedEx package, and mail fingerprint hard cards; scan returns in BESt system.
• Fingerprint customers for credentialing and background checks using the B.E.S.T software.
• Participate in DCO New Employee Orientation logistics, assisting presenters.

Skills

HSPD-12 Program

HSPD-12 Equipment

Fingerprinting

Customer Service

Education

Bachelor's degree or equivalent

HS Diploma + 4 years IT experience

Associate Degree + 1 year IT experience

Tools

MS Office

Job description

Catapult Federal Services seeks an Analyst (Badging Front Office Support) to manage HSPD-12 credentialing for CMS populations in Baltimore. You will handle enrollment, fingerprinting, printing, sponsorship data, and credential issuance, coordinating with the Division of Credentialing Operations.

The role requires experience with HSPD-12 processes, strong customer service, and the ability to work in team settings or independently; MS Office skills are preferred.