Front Desk & Facilities Coordinator

Shieldai; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

Shield AI seeks a Front Desk Coordinator to be the first point of contact at our Arlington, VA facility. This on-site role supports day-to-day administrative and facilities tasks within a SCIF environment, ensuring a professional, welcoming experience for visitors and employees.

The role requires 1–3 years of front desk experience, strong communication, and organization. Proficiency in Microsoft Office or Google Workspace is expected, with a focus on security-conscious operations and vendor

Qualifications

• Front desk, receptionist, or administrative experience is required (1–3 years).
• Experience in secure environments (SCIF) is a plus.
• Familiarity with visitor management systems (Envoy) and access control.

Responsibilities

• Greet and assist visitors, ensuring a positive first impression.
• Manage emails and inquiries, routing as appropriate.
• Coordinate visitor access, badging, and check-in processes.
• Maintain office organization, cleanliness, and readiness.
• Schedule meetings and manage conference room bookings.
• Support mail, deliveries, and supply inventory.
• Coordinate with vendors and service providers as needed.
• Collaborate with Facilities, IT, and Security teams.

Skills

Customer service

Verbal & written communication

Organization

Multitasking

Professional demeanor

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

Envoy

Microsoft Office

Google Workspace

Job description

Shield AI seeks a Front Desk Coordinator to be the first point of contact at our Arlington, VA facility. This on-site role supports day-to-day administrative and facilities tasks within a SCIF environment, ensuring a professional, welcoming experience for visitors and employees.

The role requires 1–3 years of front desk experience, strong communication, and organization. Proficiency in Microsoft Office or Google Workspace is expected, with a focus on security-conscious operations and vendor