Front Desk Experience Specialist

Embassy Suites by Hilton Newark Wilmington South; Newark (DE); On-site; USD 19,320 - 27,517; Full time

Job summary

Embassy Suites by Hilton Newark Wilmington South is seeking a Front Desk Agent to provide exceptional service to hotel guests. Responsibilities include greeting guests, managing bookings, answering inquiries, and ensuring guest satisfaction. Ideal candidates have excellent communication, organizational skills, and at least one year of experience in the hotel industry. This position offers a compensation of $17 per hour.

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Well-versed in taking telephone calls and handling stressful situations.

Responsibilities

• Answer incoming calls and questions about guests’ needs.
• Communicate with housekeeping to ensure guest rooms are ready.
• Greet, check-in, and check-out guests when they arrive.
• Keep accurate records of all hotel guest account information.
• Handle customer complaints as necessary.

Skills

Communication skills

Customer service skills

Time management skills

Organizational skills

Interpersonal skills

Education

High school graduate or GED

Tools

Microsoft Office

Reservation management systems

Job description

Embassy Suites by Hilton Newark Wilmington South is seeking a Front Desk Agent to provide exceptional service to hotel guests. Responsibilities include greeting guests, managing bookings, answering inquiries, and ensuring guest satisfaction. Ideal candidates have excellent communication, organizational skills, and at least one year of experience in the hotel industry. This position offers a compensation of $17 per hour.