Front Desk Experience Lead

Sapphire Partners; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Clay in New York City is seeking a Front Desk Coordinator to be the first point of contact for employees, visitors, and partners. You will set the tone for their entire experience at Clay, bringing warmth, professionalism, and care to every interaction while ensuring smooth operations around access, mail, safety, and events.

You will help provide an exceptional visitor experience by managing registrations, coordinating with the Workplace Experience Team, and supporting events with seamless

Qualifications

• 2 years of relevant workplace experience.
• Strong emotional intelligence (EQ) with ability to build relationships at all levels.
• Flexibility to adapt to various responsibilities and priorities.
• Organized and detail-oriented, able to stay calm under pressure.
• Polished communication: in person, on the phone and in writing.

Responsibilities

• Provide warm, professional reception for visitors and employees.
• Set the tone for the experience at Clay as the first contact point.
• Submit candidate registrations and building tickets; communicate maintenance needs.
• Manage access control and security, verify badges, register visitors.
• Maintain daily logs, incident reports and security documentation.
• Support events with registration, badge distribution and NDA completion.
• Log and distribute mail and packages; keep the package room organized.
• Collaborate with Workplace Experience Team to improve visitor experience using AI tools.

Skills

Experience

Emotional intelligence

Flexibility

Organized

Communication

Discretion

Cross-functional

Job description

Clay in New York City is seeking a Front Desk Coordinator to be the first point of contact for employees, visitors, and partners. You will set the tone for their entire experience at Clay, bringing warmth, professionalism, and care to every interaction while ensuring smooth operations around access, mail, safety, and events.

You will help provide an exceptional visitor experience by managing registrations, coordinating with the Workplace Experience Team, and supporting events with seamless